IVIS Sonetto® Solutions delivers Product Information Management for


By 2004, was in its fifth year, having leveraged its already successful online grocery brand by successfully expanding the product offering into several non-food sectors. The brand was by now the world's largest online grocery retailer and was managing hundreds of thousands of different non-food products, sourced from a large supplier base. Competition in the market had become increasingly aggressive during this period with threats to the business emerging on a global scale.

Business Challenge

To compete, needed to strengthen the business further. As Jon Higgins, IT Director at explained, "Our strategy is to provide exceptional value and choice for our customers with an unrivalled choice of products. To deliver on this promise, we manage hundreds of thousands of products, sourced from a large number of different suppliers. When one of our suppliers or partners fails to deliver essential product data that we can use quickly and easily, it results in failing to provide that choice for our customers. It was very simple; we needed a solution that would help us to work collaboratively both internally and externally, reducing our reliance on our weakest links and to provide consistent and accurate product information for our customers to choose from."

Solution - Sonetto® Product Information Management

According to Higgins, having worked with the IVIS Group for almost ten years, the company had the right track record, level of trust and credentials to move into this next phase with Higgins was confident that IVIS Group's Sonetto® Product Information Management (PIM) would provide the business requirements was looking for. They knew from the start that they would have great flexibility in the way they managed product information, as there was no prescriptive or restrictive definition to follow. IVIS Group also had a solid understanding of the business, having already worked as a virtual part of the team since its inception.