Tesco.com Home Shopping One Till

Background:
While Tesco.com had automated the checkout system for the home shopping orders, parts of the checkout process were still executed on a manual basis. Handling refunds was one area where significant time and cost savings could be made by improving the process.

Business Challenge:
While delivering to customers, drivers had to make a note of the products to be returned and hand this to the Home Shopping manager at the branch who, using a standard till, would manually process the refund and post the receipt to the customer.

Solution – IVIS Professional Services:
The IVIS Professional Services solution was a new home shopping system, named ‘One Till’. Drivers can notify customers of any substitutions on their doorstep and if the customer rejects a substituted product the driver can scan the items to be returned at the customer’s door using Reach, a hand-held device.

Attachments

• Tesco.com Home Shopping One Till (39 Kb - Format pdf)
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