The Sonetto PIE Approach
Empowering Business Users
Sonetto Product Induction & Enrichment simplifies the product induction process for multi-channel retailers by allowing them to rapidly add high volumes of new products, product attributes and entire product ranges. This enables the efficient creation of rich, well-structured product information in a timely manner.
Giving business users control over their multi-channel communication
Sonetto PIE empowers multi-channel retailers and business users by giving them control over the information they use. Sonetto PIE’s interface is fast and easy to use and it updates automatically to reflect the most up-to-date information.
Business users can define business rules and can have the flexibility of adding them whenever they wish through the interface and Sonetto PIE will ensure optimum compliance. This feature offers multi-channel retailers:
- Greater agility as they can respond more quickly to market changes and customer needs
- Significantly reduced dependency on the IT department
- Increased agility and efficiency as captured knowledge based on predefined business rules is applied across new products, categories or entire product ranges
- Enhanced operational efficiency through the automation of repetitive tasks
Ensure a streamlined workflow process
Sonetto PIE is highly configurable and its powerful workflow feature can be customised to meet the needs of its customers. Multi-channel retailers can bank on Sonetto PIE as it does the following:
- Promotes operational efficiency as it guarantees a well-defined workflow with a smooth approvals process
- Reduced training time for business users as it implements and extends existing business processes to other areas of the business
“We could not have fully delivered Tesco Direct without IVIS Group. Sonetto helped us enable a true and integrated multi-channel approach."
Jon Higgins
IT Director, Tesco.com
Ensure content integrity & reliable information delivery process
Sonetto PIE enables multi-channel retailers to empower their staff by selectively giving them control over business information based on criteria such as the roles they play in the business.
For example, the Merchandise Manager can only access specific merchandise information while the content manager can only access confidential website and catalogue content.
This role-based permissions feature offers multi-channel retailers:
- Enhanced security as it guarantees clearly defined responsibilities with secure access controls and streamlined approvals processes
- Improved efficiency as it ensures that the right information is available to the right person at the right time
Create rich, well-structured content in a timely manner
Based on the latest semantic web technologies, Sonetto PIE ensures that unstructured information is converted to rich, well-structured information and offers multi-channel retailers a fully flexible schema with no predetermined, fixed data structure. This powerful and state-of-the-art feature offers multi-channel retailers:
- Radically enhanced flexibility and business agility as it expands to meet the ever-increasing demands on multi-channel retailers resulting from increasingly discerning customers and constantly evolving channels
- Enhanced exposure and presence as it enables information to be searched and navigated in any dimension, be it offline or online
"So many IT projects fail because they demand that businesses change their processes, which is wrong, because technology should not force people to behave differently. Sonetto is ideal, because it is intuitive and speaks to business users in their language."
Mike McNamara
CTO, Tesco.com
