Customer Service Desks

A major UK retailer previously handled all customer service issues through a paper-based system. This was expensive to operate, led to slow turnaround and proved difficult for managers to get the reporting they needed. IVIS Group developed a solution based on web technologies that enabled staff to enter customer queries and complaints efficiently.

Streamlining the system and improving turnaround helped improve customer service levels and ensured minimal administration time was required to address customer queries. The system led to major cost savings and enabled valuable management reports to be generated allowing further improvements to business processes.