IVIS Group

Since 1994, IVIS Group, a recognised and respected multi-channel expert, has been at the forefront of transforming traditional retailers into highly competitive, modern multi-channel businesses. Our portfolio includes an impressive suite of state-of-the-art products and an unparalleled set of Professional Services. We offer advice on multi-channel issues and we deliver solutions to various types of organisations across several sectors including Financial Services, Government and Retail.

There is unprecedented growth today in terms of the variety of products, services and solutions that organisations are offering to customers. In this day and age, with the advent of the Internet and a plethora of information at their disposal, customers are well-informed and extremely demanding. They use a mix of channels to gather information on products before making buying decisions and organisations must engage them through every available channel to stay ahead of competition.

Organisations today realise that they must have business agility to be able to cope with the constantly changing market conditions and trends. They also realise that in a sea of competition, establishing stronger customer relationships via consistent messages and improved customer experience is an absolute must.

But how do they go about achieving these objectives?

IVIS Group, through its years of experience in advising and catering for the needs of the world’s leading multi-channel organisations including Tesco, is in a unique position to assist them. We understand the challenges faced by both types of organisations- those aspiring to join the multi-channel sphere and those that are already in it.

We enable such organisations to capitalise on our track record, knowledge and people to maximise the opportunities in the market. We work with our customers to deliver solutions that increase business agility, speed time to market, increase market share, improve customer relationships, increase sales and reduce costs.

To provide clarity in an often confusing area, IVIS Group has plotted the route through this Multi-channel Landscape and our proven solutions can significantly accelerate an organisation’s multi-channel strategy. Our industry-leading solutions, comprising of our groundbreaking Sonetto Retail suite of applications, and services have won countless accolades- including numerous industry, marketing and innovation awards- and our impressive list of customers includes foremost multinationals and Government bodies.

Our accomplishments encompass launching one of the earliest commercial implementations of the Web Services paradigm in 1999- even before the official release of Web Services and SOA. We are also proud to have defined and implemented multi-channel solutions for Tesco.com and Tesco Direct since their inception in 1996 and 2006 respectively. We remain the development partner behind the world's leading online retailer.

How IVIS Group Works with Organisations

We help organisations reach their customers through many information channels and we work with them to:

• Develop winning multi-channel strategies


• Facilitate customer acquisition at every opportunity


• Enhance the multi-channel customer experience


• Open & manage new channels


• Empower sales & marketing channels


• Efficiently manage multi-channel information


• Build a robust, scalable multi-channel infrastructure


• Effectively collaborate with suppliers & customers

In addition to offering strategic and pragmatic advice through our team of highly skilled business and technical consultants, we offer a range of products especially designed to help retailers address their multi-channel concerns.