Pragmatic E-Commerce Solutions for Multi-Channel Retail

Ambitious retailers are raising the bar on their e-commerce initiatives to stay competitive and attract and retain increasingly fickle customers. 'Me too' online catalogues, shopping carts and payment systems are no longer enough. Off-the-shelf packages and standardised hosted e-commerce stores can only ever provide a few of the components you need for a full e-commerce solution. If you are taking either of these approaches for your second or third generation web store then you had better start planning your integration projects now.

The real differentiators for retailers today are below the surface of the web store and cross multiple channels. Personalisation, multi-channel integrated loyalty schemes, online communities, integration with 3rd party data providers, fulfillers and sales channels must be part of any serious e-commerce programme.

IVIS Group is the partner of choice for some of the largest and most successful multi-channel and online retailers and has been the development partner behind Tesco.com's e-commerce platform. If you have ambitions to grow your online retail business aggressively, open new channels, expand your product range, launch your brand in new markets and satisfy your customers better than your competitors, talk to us.

Business-Driven E-Commerce Solutions

Applying e-commerce technology to accelerate business-to-consumer, business-to-business and business-to-employee initiatives can deliver rapid ROI, but choosing the right partner is essential to delivering the promised benefits on time and within budget.

Our clients choose to partner with IVIS Group because of our depth of experience, long track record of delivering complex large scale projects and our unique approach to bridging the gap between business and IT throughout the project lifecycle.

When you need to take your online business to the next level, solve a challenging business problem, bring a new e-commerce initiative to life or accelerate your sales channels, IVIS Group can help achieve your vision.

Our Areas of Expertise

Some examples of areas where we have deep domain expertise and where we can quickly add value to your business:

• Rapid diversification into new product ranges to grow online business


• Implementation of guided online cross-selling and up-selling techniques


• Making existing web stores accessible to boost sales and comply with disability legislation


• Loyalty and personalisation solutions that capture, share and add value to customer information


• Information Management solutions to deliver integrated customer-focused information across multiple channels


• Store and online integration solutions


• Rapid scaling of third party sales channels including shopping comparison services and affiliate networks


• Logistics, distribution centre and fulfillment solutions to the customer experience


• Online gift card and voucher solutions


• White label initiatives


• Online customer service solutions to improve customer satisfaction

Mitigating Risk

Implementing new technologies and building software systems can be complex. IT project failure rates are high and few businesses have all the internal knowledge, skills or processes necessary to successfully complete projects in-house. Working with IVIS Group enables you to mitigate risks by letting us focus on the key project success factors:

• Commitment to your business vision and objectives


• Deep understanding of the needs of your end-customers


• User involvement in the project from day one


• Engaging management support for the project


• Clear and realistic requirements capture


• Rigorous planning


• Application of competent, focussed and expert resources

IVIS Group's Pragmatic Approach

IVIS Group has built its reputation on ensuring our client's projects succeed, shielding them from IT complexities so that the true business benefits of the project are realised.

IVIS Group's pragmatic approach to e-commerce projects is founded in the following principles:

• Client Business Focus - Focussing on business issues, not technology, to ensure we deliver the business benefits our clients require when they need them


• Pragmatic Innovation - Adopting a pragmatic approach coupling innovative vision and support for open standards with a step-by-step programme of work to deliver timely and measurable business benefits


• Partnership - Empowering our clients by sharing knowledge and operating in a direct, transparent and open manner in all engagements

We take a holistic view of e-commerce engagements, considering the B2C, B2B and B2E implications of our client's projects and balancing the people, process and technology elements on your behalf to deliver agile solutions.

Attachments

• Case Study: Tesco.com Home Shopping One Till (39 Kb - Format pdf)
  This document is in PDF format and can be read using Acrobat Reader.
• IVIS Group powers-up Scottish and Southern Energy (49 Kb - Format pdf)
  This document is in PDF format and can be read using Acrobat Reader.