Join Tesco.com and their multi-channel partner IVIS Group to learn about their 15 years' journey in building Tesco.com from inception to world leadership. Jon Higgins, Tesco.com IT Director, will talk about balancing innovation and evolution with day-to-day trading needs while Qusai Sarraf, IVIS Group CEO, will provide insight on the Multi-channel Maturity Model (MCm²), a method to build world class multi-channel models.