Omni-Channel Consultant

Solid experience in technology and business solutions with passion to deliver cutting-edge projects. Relevant experience in customer centric and omni-channel solutions working with clients and project managers to understand and deliver requirements.

Duties and responsibilities

  • Work with Client Managers and Project Managers to understand and analyze the client requirements
  • Present the client requirements to the design and development team so as to design and deliver solutions as per client needs
  • Assist in design, development, and management of new, existing or acquisition products
  • Participate in design sessions for development of new functionality and for customization of existing functionality
  • Review product performance against client requirements so as to provide optimal product
  • Perform product demonstrations for both prospective clients and existing clients as needed
  • Ensure that technical team maintains the product demonstration in good working condition
  • Develop expertise in product knowledge, technical knowledge, and industry and process knowledge in relevant product areas
  • Maintain a thorough understanding of marketplace, competitors and industry trends in order to identify new business and marketing opportunities
  • Develop product reference document and product training for customers
  • Ensure marketing and training materials are fully compliant and appropriately updated and distributed
  • Create and maintain a product marketing plan for increasing sales and revenue
  • Address customer queries in timely fashion
  • Work with management and client to determine product roadmap and milestones

Requirements and qualifications

  • Excellent business process and best practices experience or aptitude
  • MA in Computer Science, Engineering or similar relevant field
  • In-depth knowledge of Agile process and principles 
  • Outstanding communication, presentation and leadership skills
  • Excellent organizational and time management skills
  • Sharp analytical and problem-solving skills
  • Creative thinker with a vision
  • Attention to details
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Note to Recruitment Agencies

IVIS Group has a Preferred Suppliers List (PSL) in place. To be considered for a place on the PSL, please submit your company information by post addressed to The IVIS Group Recruitment Team. Our mailing address can be found here.
Due to the high number of unsolicited CVs we receive daily, we are unable to keep these on file and will only review CVs sent in application for any of the advertised posts listed above or by agencies listed on our PSL. Any unsolicited CVs received will be treated as the property of IVIS Group and Terms & Conditions associated with the use of such CVs will be considered null and void.

Contact Us

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