(Cm)²® Retail Consulting
The Customer-Centric Maturity Model (Cm)²® is a strategic retail consulting methodology to drive business transformation by providing templates for assessing and guiding retailers based on established maturity models.
Retailers, brands and wholesalers have embarked on the journey of business transformation for a number of years with varying degrees of success based on the maturity of the market. However, the focus of business transformation has often focused on the use of digital and in many cases there is a lack of execution and alignment across the organisation.
(Cm)²® addresses the above challenges by providing a methodology based on practical experience spanning more than 25 years across Europe, North America and Asia. The methodology is based on a collaborative approach, based on the underlying principle of knowledge transformation; which is part of our culture of creating a win-win partnership with our clients.