SAM'S GROCERIA – Malaysia
The brand was looking to establish a luxury food retail brand with a focus on fresh foods with a bistro or deli style to the stores. Establishing themselves in prominent locations the target was to offer same day delivery services to the local customers, a blend of wealthy local consumers and ex-pats.
IVIS Group were engaged to support the development and setup of the stores, including the optimisation of the store supply chain processes as well as the integration of the store systems with the online applications, specifically with the desire to provide seamless click and collect shopping experiences for customers.
- Managed implementation of online ordering including mobile
- Provide click&collect process, tools and reporting for store operations
- Integration with Microsoft Dynamics core systems
- Delivered targeted product, price & promotions using Sonetto solution
- MC70 scanners for in-store picking wirelessly integrated to online systems