OCm²® Management Consulting

Make a Dialogue with Your Customers

OCm²® Retail Consulting

The Omni-Channel Maturity Model OCm²® is a strategic retail consulting methodology to drive business transformation by providing templates for assessing and guiding retailers based on established maturity models.

Retailers, brands and wholesalers have embarked on the journey of business transformation for a number of years with varying degrees of success based on the maturity of the market. However, the focus of business transformation has often focused on the use of digital and in many cases there is a lack of execution and alignment across the organisation.

OCm²® addresses the above challenges by providing a methodology based on practical experience spanning more than 25 years across Europe, North America and Asia. The methodology is based on a collaborative approach, based on the underlying principle of knowledge transformation; which is part of our culture of creating a win-win partnership with our clients.

Challenges

Many of the activities relating to business transformation are engagements with consulting organisations to provide an assessment followed by high level recommendations. Often these recommendations are not practical enough and hard to implement while maintaining business as usual. Also, it is very challenging to decide upon the starting point and to have a clear roadmap visible for all and supported across the organisation.

Change is hard. It challenges people outside their comfort zone and if there is no buy-in and people are not clear on what is in it for them, then it is often met with inertia. This is all happening at a time when retail is suffering globally, as businesses are desperately trying to evolve, whilast still struggling to control spiralling costs.

The Omni-Channel Maturity Model is a strategic consulting and change program, providing templates for assessing organisations based on maturity models.

Solutions

OCm²® is created and delivered by real retail professional with global omni-channel experience across marketing, supply chain, merchandising, customer service, IT and production. The methodology provides a set of templates, assessment tools and maturity models based on proven real world experience. We help organisations achieve alignment on vision, shared values and strategies to be implemented based on their long term ambitions. In addition, we help identify a series of short-term iterations to gradually achieve business transformation one step at a time, while focussing on the overarching roadmap and vision.

OCm²® is made up of three phases: Strategy, Business Transformation and Optimisation. Across the three phases, we aim to deliver the five pillars of business change: Alignment, Agility, Customer Centricity, Collaboration and Innovation.

Differentiation

Experience

Practical methodology based on more than 25 years experience in international Omni-Channel retailing

Customer-Centric

Customer-centric focusing on the main departments engaged in the customer journey and how they are impacted by omni-channel

Far-Sighted

Combines long-term, big picture vision and roadmap with agile iterations

Synergetic

Based on a collaborative approach aimed at maximum knowledge transfer and client empowerment

Skillful

Delivered by Retail Subject Matter Experts and Management Consultants

Benefits

Transformation

Achieving transformation with minimum impact to Business As Usual

Empowering

Empowers the team, not only solves problems – through collaborative consulting, educational programs and mentoring/coaching

Planning

Clear and systematic plan for omni-channel retailing and international expansion

Omni-Channel

Transformation of business model from B2B focus (wholesale, Franchising) to Omni-Channel Direct Retailing

Identity Retailing ‘Shopping the Way Customers’ Want’

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