Our offering

From Product Retailing to Lifestyle Retailing

rimaRetail® Services

Provides a number of subscription cloud-based services using an on-demand business model: Product Enrichment, Nutrition Ranking and Recipe Building.

rimaRich® - Product Enrichment

rimaRich® transforms core product data into rich customer-centric information including allergen, values, diets, lifestyle, life stage, usage and creative.  Drives the Customer Journey across: Find, Verify, Inspire, Plan and Engage.  By providing the enrichment service dynamically and in real-time, rimaRich® can seamlessly integrate to product induction upstream, thereby cascading the benefits of enrichment across all touchpoints.

rimaRank® Nutrition Ranking

rimaRank® ranks food products based on nutrition scoring such that customers can quickly determine if the products viewed matches their health expectations. rimaRank® is different from similar European competitors in that it works out the scoring specific to the product category, and hence, produces more accurate results.

rimaRecipe® Recipe Building

rimaRecipe® is an example of how to transform the relationship with customers to be based on a lifestyle dialogue rather than focussing on product retailing and transactions. rimaRecipe® enables catering businesses to build recipes and meals and provides enrichment capabilities at a recipe level. The service also offers the ability to intuitively context-swap products based on multiple criteria relating to profile & demographics. 

Sonetto® Solutions

Solutions comprising Product Experience Management and Promotions Toolkit. In addition, full integration services are provided including data cleansing & migration, UI/UX & web development and testing & quality. 

Product Information Management PXM

Retailers need to speak the customers’ language across all touchpoints for higher sales, profitability and brand penetration.  Sonetto® PXM provides an on-demand customer-centric solution with a competitive entry point.  It centrally manages product data across channels, regions and segments.  Sonetto® PXM powers global retailers by patented technology to automate tasks including data cleansing, product management, categorising & merchandising. 

Promotion Toolkit PTK

Sonetto® Promotion Toolkit PTK provides an on-demand rich tool set to create, manage and execute promotions consistently across all channels delivering rich customer experience while protecting margins. Sonetto® PTK empowers retailers to engage with customers in an interactive, personalised and seamless dialogue. This dialogue is customisable based on the brand values and target segments to cover a wide range of benefits from discounts, promotions, bundles, coupons, rewards to membership exclusive benefits. 

OCm²® Management Consulting

Omni Channel Maturity Model OCm²® is an end-to-end methodology targeting retailers, brands and wholesalers to assist in transforming into Customer Centric Retail businesses. 

OCm²® captures experience of over 25 years in working with some of the world’s leading Omni-channel retailers.  The methodology is made up of three phases: Strategy, Transformation and Optimisation. 

Strategy

Four to six weeks engagement to deliver the following:

  • Vision document – using customised templates, facilitating the creation of quantifiable vision with stakeholder alignment balancing financial goals, customers aspiration, brand values and channels.
  • Strategy Recommendation – using proven maturity models, assessing working practice of departments including: Marketing, Merchandising, Supply Chain, Customer Service and IT. Detailed recommendations are provided on individual departments and the organisation as a whole.
  • Roadmap – capturing the results of the Vision and Strategy Recommendations into a roadmap with timeline, budget and high-level process.

Transformation

This is a change program to transform the business which typically could take 2 to 5 years. Our engagement can be to initiate it, taking part in checkpoints or to run the program.  Our approach in business transformation is outlined as follows:

  • Top-down approach linking the vision and strategy and map it into a series of project releases to implement the roadmap.
  • Bottom-up approach identify projects that fit within iterations of 2-3 weeks to implement the transformation incrementally and iteratively.
  • Provision of a master plan to engage all the relevant departments with clear customer impact/engagement indicators

Optimisation

This is an ongoing retention service to support the business after go live with transformation to ensure it is running at maximum efficiency and in line with the roadmap and maintaining pace with the market trends. Optimisation consists of three elements: Mentor, Monitor and Map:

  • Mentor: providing education programs and coaching on one-to-one to the leadership team or to individual teams/departments
  • Monitor: evaluate business performance on regular basis to provide assistance from product launches and campaigns to business as usual
  • Map: provide thought leadership and global trends analysis and how this impact the business.

Identity Retailing ‘Shopping the Way Customers’ Want’

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