Our Offering

From Product Retailing to Lifestyle Retailing

rimaRetail® Services

Our subscription-based Customer Personalisation Services combining explainable AI (XAI), retail expertise and food science.

rimaRetail® Core Enrichment Service

rimaRich® provides and harmonises customer-centric information including food reaction (allergen, sensitivities), values, diets, lifestyle, lifestage and usage attributes
rimaRank® ranks food products based on our proprietary nutrition scoring so that customers can easily determine if products meet their health and dietary expectations
rimaRecipe® enriches and transforms static recipes into interactive and shoppable recipes to allow customers to customise and swap ingredients.

rimaRetail® Customer Dialogue Service

Profile service takes into account the customer’s and his family’s health, allergens, dietary and lifestyle preferences and goals
Alerts are created based on their customer’s profile
Alternatives are provided throughout the shopping journey
Benchmark the customer’s shopping basket to see how healthy their baskets are
Swap products out of the baskets for better options
Plan their meals and shopping lists directly from the recipes and make it a seamless shopping experience

Sonetto® Solutions

Solutions comprising Product Experience Management and Promotions Toolkit. In addition, full integration services are provided including data cleansing & migration, UI/UX & web development and testing & quality.

Product Information Management PXM

Retailers need to speak the customers’ language across all touchpoints for higher sales, profitability and brand penetration. Sonetto® PXM provides an on-demand customer-centric solution with a competitive entry point.  It centrally manages product data across channels, regions and segments.  Sonetto® PXM powers global retailers by patented technology to automate tasks including data cleansing, product management, categorising & merchandising.

Promotion Toolkit PTK

Sonetto® Promotion Toolkit PTK provides an on-demand rich tool set to create, manage and execute promotions consistently across all channels delivering rich customer experience while protecting margins. Sonetto® PTK empowers retailers to engage with customers in an interactive, personalised and seamless dialogue. This dialogue is customisable based on the brand values and target segments to cover a wide range of benefits from discounts, promotions, bundles, coupons, rewards to membership exclusive benefits.

(Cm)²® Management Consulting

Customer-Centric Maturity Model (Cm)²® is an end-to-end methodology targeting retailers, brands and wholesalers to assist in transforming into Customer Centric Retail businesses.

(Cm)²® captures experience of over 25 years in working with some of the world’s leading Customer Centric retailers. The methodology is made up of three phases: Strategy, Transformation and Optimisation.

Strategy

Four to six weeks engagement to deliver the following:

Vision document – using customised templates, facilitating the creation of quantifiable vision with stakeholder alignment balancing financial goals, customers aspiration, brand values and channels.
Strategy Recommendation – using proven maturity models, assessing working practice of departments including: Marketing, Merchandising, Supply Chain, Customer Service and IT. Detailed recommendations are provided on individual departments and the organisation as a whole.
Roadmap – capturing the results of the Vision and Strategy Recommendations into a roadmap with timeline, budget and high-level process.

Transformation

This is a change program to transform the business which typically could take 2 to 5 years. Our engagement can be to initiate it, taking part in checkpoints or to run the program. Our approach in business transformation is outlined as follows:

Top-down approach linking the vision and strategy and map it into a series of project releases to implement the roadmap.
Bottom-up approach identify projects that fit within iterations of 2-3 weeks to implement the transformation incrementally and iteratively.
Provision of a master plan to engage all the relevant departments with clear customer impact/engagement indicators

Enrichment Maturity Model

The Enrichment Maturity Model (EMM), conceived and developed by IVIS Group, is a customer-centric framework which assesses the customer-centricity capabilities of your retail offering. It benchmarks your customer-centric maturity level against other retailers.

EMM assesses and benchmarks across three dimensions of the shopping maturity:

Why: Measuring shopping drivers
What: Measuring retail dialogue
How: Measuring the customer journey

Identity Retailing ‘Shopping the Way Customers’ Want’

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