Business Transformation

Creating a Dialogue with Your Customers

Consulting Services

We help retailers worldwide transform their business. We provide frameworks, templates and insights to assess the capabilities of your product offering and digital capabilities beyond an omni-channel presence.

Our proven methodology provides the rhythm to drive your business transformation to meet your customers’ expectations for a better offering and a more personalised experience.

The Customer-Centric Maturity Model (Cm)²® is our strategic retail consulting methodology providing templates and processes for assessing and guiding retailers towards achievement of digital transformation.

The Enrichment Maturity Model (EMM) is a customer-centric framework which assesses the degree of customer personalisation of your digital channels offering.

“9 in 10 retailers’ websites do not  provide a personalised customer journey”

Source: IVIS Group retailers’ study, March 2022

We can help you change that

(Cm)²® helps organisations achieve alignment on vision, shared values and strategies to be implemented, based on their long-term ambitions.

Identifies a series of short-term iterations to progressively achieve business transformation one step at a time, whilst retaining focus on the overarching roadmap and vision.

The EMM provides a helpful comparison tool for benchmarking your customer-centric maturity level against both competitors and your internal digital roadmap – ensuring alignment with your business strategy, goals and market trends to ensure complete Customer Centricity.

We analyse your brand strategy positioning, your merchandising methodology and personalisation approach, to provide a roadmap to achieve a personalised digital execution to help you deliver competitive differentiation.


Achieving transformation with minimum impact to Business As Usual

Empowers the team, not only solves problems – through collaborative consulting, educational programs and mentoring/coaching

Clear and systematic plan for customer-centric retailing and international expansion

Transformation of business model from B2B focus (wholesale, Franchising) to Customer-Centric Retailing

Challenge us

Are you faced with competing and misaligned silos within your business? Do you see a lack of consistency and congruity around the customer experience? Do you believe that business transformation is still about digitisation, rather than focusing on the customer?


Contact us to learn more.

Identity Retailing ‘Shopping the Way Customers’ Want’

Click on the link below to download the white paper 

We use cookies from third party services to offer you a better experience. Read about how we use cookies and how you can control them by clicking Learn More
Learn More