IVIS Group empowers clients through a combination of SaaS Product Enrichment & Cleansing Services, patented technology solutions and strategic retail consulting. This drives higher sales, profitability and greater brand penetration globally for the likes of Tesco, Marks & Spencer and Carphone Warehouse.
rimaRetail® is a unique suite of real-time and dynamic services driving the customer journey by transforming base product data into rich lifestyle information using a combination of XAI technology and extensive retail ontology. Sonetto® delivers international award-winning product experience and promotions management across physical and digital channels through patented technology that automates merchandising and enrichment to personalise the customer shopping journey. (Cm)²® Customer-Centric Maturity Model is a customer-centric proven methodology delivering a strategic consulting and operational business change framework to transform retailers and brand owners into Customer Centric businesses.
IVIS Group help retailers to deliver the vision of Identity Retailing “Shopping the way Customers Want” through making the transition from “Product Retailing” to “Retailing as Continuous Dialogue”.
RETAIL IS IN A
STATE OF FLUX
In a market where change is the only constant, retailers continue to strive to close the gap between their capabilities and customer expectations. Customers have more choice than ever, and their demands are increasingly more sophisticated, leaving retailers to play catch-up
A new paradigm is dawning based on a continuous dialogue with customers, where retailers support them through the entire customer journey, as they choose where, when and how to shop. As retailers transform their businesses and engage in a dialogue with customers, the focus is shifting from product retailing to lifestyle retailing and from transaction based to customer journey led experiences.
We have been at the heart of this business transformation and we are here to support you in this transition.