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News & Events

IVIS Group CEO invited to the University of Warwick Business School
08-10-2018

EVENTS – COVENTRY

IVIS Group CEO Qusai Sarraf was delighted to be presenting "Changes in Retail and Consulting Opportunities" at the University of Warwick - Warwick Business School consultancy sessions. 

During the first session, on Friday evening, Qusai Sarraf presented a 45minutes lecture followed by Q&A and networking+pizza to a group of MScs students.

On Saturday, was the turn of the Annual Consulting Sector Insights Seminar. An annual date, where MBA students have the opportunity to learn more about the different routes to consulting success, the challenges in achieving this and the latest trends within the industry.    

Qusai Sarraf, IVIS Group CEO, was invited as a member of the board of panellists, a group of consultancy experts from a range of companies including IVIS Group, Capgemini, EY and PwC, who presented an industry overview and discussed the latest trends and opportunities in consultancy; followed by a Q&A session where students had the opportunity to better understand the profession via their professional experiences and expertise. 

 

 

 

[VIDEO] "Unlocking The Value Of Your Product Information" by IVIS Group and Microsoft
04-09-2018

VIDEO - LONDON

IVIS Group presented “UNLOCKING THE VALUE OF YOUR PRODUCT INFORMATION”, a successful first edition of a series of events in partnership with Microsoft under the name: “RETAILING AS CONTINUOUS DIALOGUE IN AN ALWAYS-ON WORLD”

Mike Lynskey, Industry Lead for Retail at Microsoft; Oriana Moufarrige, IVIS Group VP Fashion & Luxury Goods and Qusai Sarraf IVIS Group CEO and Visiting Professor Peking University presented a step-change approach to streamline the efficiency of organisations, team expertise and cross-functional alignment.

If you want to receive more information please contact info@ivisgroup.com

IVIS GROUP & MICROSOFT present: “Retailing as continuous dialogue in an always-on world”
27-06-2018

EVENTS – LONDON

IVIS Group presented “UNLOCKING THE VALUE OF YOUR PRODUCT INFORMATION”, a successful first edition of a series of events in partnership with Microsoft under the name: “RETAILING AS CONTINUOUS DIALOGUE IN AN ALWAYS-ON WORLD”. 

During the breakfast-briefing, Mike Lynskey, Industry Lead for Retail at Microsoft; Oriana Moufarrige, IVIS Group VP Fashion & Luxury Goods and Qusai Sarraf IVIS Group CEO presented a step-change approach to streamline the efficiency of organisations, team expertise and cross-functional alignment. 

Retailers and brand owners need to speak customers’ language across all touch points to generate higher sales, profitability and brand penetration.

  • Expand market-share across categories, channels and regions while remaining relevant to customers through communication
  • Differentiate in a competitive retail convergence market – from suppliers to distributors and wholesaler
  • Collaborate effectively across the organisation and break down the cross-functional silos
  • Achieve agility despite escalating IT costs and business complexity

If you are interested in attending the second edition of “RETAILING AS CONTINUOUS DIALOGUE IN AN ALWAYS-ON WORLD”, please let us know by completing the form below:

Retailing as Continuous Dialogue in an Always-on World: Unlocking the value of your product information
25-05-2018

When: Wednesday 27th June 08:30 am – 10:30 am

Where: Microsoft Offices London at 2 Kingdom Street Paddington, W2 6BD

A step-change approach to streamline the efficiency of your organisation, team expertise and cross functional alignment:

  • Combine business users expertise with machine-automation technology to streamline product management and merchandising tasks
  • Manage product information centrally with an on-demand service model
  • Harness control of product data management

 

Retailers and brand owners need to speak customers’ language across all touch points to generate higher sales, profitability and brand penetration

  • Expand market-share across categories, channels and regions while remaining relevant to customers through communication
  • Differentiate in a competitive retail convergence market – from suppliers to distributors and wholesaler
  • Collaborate effectively across the organisation and break down the cross functional silos
  • Achieve agility despite escalating IT costs and business complexity

AGENDA

08:30 - 08:45 Registration & Breakfast

08:45 - 09:10 Mike Lynskey – “Trends, challenges and opportunities in an always – on world”

09:10 - 09:35 Oriana Moufarrige – “From branding to trading, retailing as continuous dialogue”

09:35 - 10:15 Qusai Sarraf – “Step change approach – unlocking the value of product information”

10:15 - 10:30 Q&A

 

Mike Lynskey – Industry Lead for Retail, Microsoft

  • Specialist in helping retailers embrace digital transformation
  • Passionate about retail and innovation
  • Over 20 years in commercial management roles with brands across multiple categories

Oriana Moufarrige – VP Fashion & Luxury Goods, IVIS Group

  • A marketing leader specialising in luxury, brand image and international retail expansion
  • Wide spectrum of roles in Alexander McQueen, Selfridges and Harrods design, branding & marketing
  • Extensive experience across categories from high-end to high-street fashion

Qusai Sarraf – CEO, IVIS Group – Visiting Professor Peking University

  • Founded IVIS Group in 1994, a member of the 7-member team at Tesco.com inception in 1996
  • Created a number of innovative ventures and successful business models in Europe and SE Asia
  • Led business transformation programs in China for top fashion groups for the past four years
Tesco to launch first international website
03-10-2011

Tesco will launch its first international website in the Czech Republic with the help of IVIS Group’s Sonetto e-commerce technology. Multi-channel expert IVIS Group won the business following a competitive procurement process

Tesco selected Sonetto, which will form a key component of its e-commerce platform rollout, to provide product information management, price and promotion management capabilities. The first international website will launch in the Czech Republic this year, followed by further countries in 2012.

Internet Retailing: IVIS Group opens for business in China
28-11-2011

Following successful projects with local domestic retailers, IVIS Group has opened an office in Beijing in order to help UK retailers break into the Chinese market

From its new Beijing office it will initially be working with two clients in the fashion and tourism sectors, advising them on building multichannel operations in the region.

Retail Technology
19-10-2011

Tesco has chosen it's existing website suplier IVIS Group's Sonetto e-commerce technology to help grow its online grocery brand internationally. Sonetto will form a key component of its e-commerce platform rollout to provide product information management, price and promotion management capabilities. The first international website will launch in the Czech Republic this year, followed by further countries in 2012.

Opening the Chinese Channels
15-05-2012

Multi-channel solutions are entering the Chinese market, but achieving mature business models will take some work, explains Quasi Sarraf, IVIS Group's CEO, in this interviews, published on FOCUS the official magazine of the China Britain Business Council.

Retail today is best described as "continuous dialogue" that begins long before purchase and ends well after delivery. Today's successful retailers are there when shoppers are doing web research, and still there when consumer are sharing their experience on social networks. This is multi-channel experience.

In a few years China will have more internet users than the entire EU population, and even given its thriving eCommerce industry, multi-channel marketing in China is facing important challenges.

IVIS Group celebrates 18 years
12-05-2012

The first recorded ecommerce transaction took place in 1994, the same year IVIS Group began and our history is aligned to the history of trading online

It has been a fascinating and amazing 18 year journey for IVIS Group as we have participated in the growth of multi-channel retailing from those initial first orders to a level that is estimated at €6 trillion a year.

IVIS Group is proud of it's history in supporting some of the world's largest retailers on that journey and as we move into the new growth markets for multi-channel retailing around the world such as China and Russia we can see an interesting future for ourselves and the industry as a whole.

IVIS Group is featured in the Internet Retailing procurement Guide
15-03-2015

IVIS Group’s Director of Product and Corporate Strategy Paul Bolton advises on, measuring performance of interactive TV devices, user experience and knowledgeable partners in this month’s Internet Retailing Procurement Guide.

Featuring advice on the areas of strategic investment for 2012, the Internet Retailing procurement guide is something retailers can refer to as they embark on their strategic planning for the year. Internet Retailing Logo

With experience in supporting retailers in their multi-channel strategies, Paul Bolton shares IVIS Group's knowledge in a number of areas of growth for multi-channel retail.

The Changing Face of Retail
15-05-2012

IVIS Group' CEO Qusai Sarraf in an interview published on the Magazine of the British Malaysian Chamber of Commerce analyse the future of the retail and the forthcoming challenges.

The world of retail as most of us know it is changing beyond all recognition. The digital arena has become the market place of today, with retailers using every means possible to get their product or service in front of consumers. Multi-channel is taking off in a big way and mobile technology is set to take the transformation to yet greater levels.
Download the interview to find out where it's all heading.

Download IVIS Group's first annual multi-channel maturity benchmark report
28-05-2012

We analysed multi-channel activity of the top 50 retailers, by turnover, across five categories: grocery, department stores, clothing, general merchandise and home improvement.

In our first annual multi-chanel maturity report we analysed multi-channel activity of the top 50 retailers, by turnover, across five categories: grocery, department stores, clothing, general merchandise and home improvement. Five sections of the customer journey - channels, product information, multi-channel shopping experience, delivery and returns and customer service - are highlighted.

Internet Retailing: ‘Flawless’ shopping experiences still rare among multichannel retailers according to IVIS Group's report
29-05-2012

Less than half of the UK’s leading retailers now offer a click and collect service, according to new research out today.

Only 44% of top UK retailers offer the service, which enables shoppers to buy or reserve on the web and collect in store, the IVIS Group’s first annual multichannel maturity benchmark report, Customer first, channels second, found. It also found that of those that do offer click and collect, 77% enable customers to use the service from both their web and mobile sites while 23% do so only from their websites.

The report analysed the performance of the top 50 retailers by turnover, across the five categories of grocery, department stores, clothing, general merchandise and home improvements.

 

Read more here 

The Retail Bulletin: Less than half of the UK's top retailers offer click and collect, according to new research
30-05-2012

A new benchmark report on multi-channel maturity has found that only 44% of retailers currently allow shoppers to reserve or pay for products online and collect in-store.

While 77% of retailers offering click and collect gave customers access to the service on both their web and mobile sites, 23% only offered it via their websites.

The research by multi-channel specialists IVIS Group analysed the top 50 retailers, classed by turnover across five categories - grocery, department stores, clothing, general merchandise and home improvement.  IVIS said the results showed that many retailers are providing an inconsistent customer experience across in-store, online and mobile channels.

 

Continue reading 

Netimperative: Less than half of UK’s top retailers offer click and collect service according to IVIS Group's report
30-05-2012

IVIS Group’s first annual multi-channel maturity benchmark report found that only 44% of retailers currently allow shoppers to reserve or pay for products online and collect in-store.

IVIS Group’s first annual multi-channel maturity benchmark report found that only 44% of retailers currently allow shoppers to reserve or pay for products online and collect in-store.

While 77% of these give customers access to the service on both their web and mobile sites, the remaining 23% do so only via their websites.

 

Continue reading

Econsultancy: Half of the top 50 retailers don't offer click and collect
31-05-2012

A survey by IVIS Group found that a quarter of the companies that do offer click and collect don’t extend the service to mobile customers.

Despite the importance of a joined up multichannel strategy, fewer than half of the UK’s top 50 retailers currently offer a click and collect service.

A survey by IVIS Group found that a quarter of the companies that do offer click and collect don’t extend the service to mobile customers.

Homebase’s head of multichannel Andy McWilliams recently flagged up the company’s reserve and collect tool as key to its online strategy.

McWilliams said this was essential for destination stores, as consumers expect to know if their chosen product is in stock otherwise they will look for a more convenient place to shop.

"Even if you think you’re a multichannel retailer, online and offline often act almost independently. You get different offers online vs. offline. They have to be the same, and communication has to be the same."

 

Click here to continue reading.

BizReport: Click-and-collect service provided by just 44% of top 50 retailers
01-06-2012

Retailers in the UK are missing out on sales opportunities because less than half provide consumers with a click-and-collect shopping option, according to a new report from the IVIS Group.

Just 44% of the top 50 retailers in the UK, by revenue, allow customers to order products online and collect them at the nearest store, despite multi-channel shopping becoming an increasingly popular purchase method.

 "In-store and online crossover is a growing trend, but the number of retailers offering this service is low - even when taking into account that certain product types may not suit the click-and-collect model," said Paul Bolton, Director of Product and Corporate Strategy at IVIS Group.

Click here to continue reading. 

Techradar: Click-and-collect for business success
01-06-2012

Online retailers are failing to cater for multi-channel customers.

According to a new report from the IVIS Group the top 50 UK retailers are failing to capitalise on technology and are offering consumers a service that just isn't joined up.

Multi-channel is the big buzzword of the moment but the report shows the top retailers aren't quite grasping the meaning of multi-channel. Just 44 percent of the top 50 retailers in the UK, by revenue, allow customers to order products online and collect them at the nearest store, despite multi-channel shopping becoming an increasingly popular purchase method.

Paul Bolton, Director of Product and Corporate Strategy at IVIS Group explains, "In-store and online crossover is a growing trend, but the number of retailers offering this service is low - even when taking into account that certain product types may not suit the click-and-collect model," said.

Click here to continue reading 

Gadgets & Tech: Click-and-collect for business success
01-06-2012

According to a new report from the IVIS Group the top 50 UK retailers are failing to capitalise on technology and are offering consumers a service that just isn’t joined up.

Multi-channel is the big buzzword of the moment but the report shows the top retailers aren’t quite grasping the meaning of multi-channel. Just 44 percent of the top 50 retailers in the UK, by revenue, allow customers to order products online and collect them at the nearest store, despite multi-channel shopping becoming an increasingly popular purchase method.

Paul Bolton, Director of Product and Corporate Strategy at IVIS Group explains, "In-store and online crossover is a growing trend, but the number of retailers offering this service is low – even when taking into account that certain product types may not suit the click-and-collect model," said

"Retailers need to start thinking like shoppers. Running a unified operation means the customer gets the best experience." Paul Bolton, Director of Product and Corporate Strategy at IVIS Group

Econsultancy: 10 interesting digital stats we've seen this week
01-06-2012

Stats include the paid search market, mobile checkouts, Apple's App Store, and online video.

Fewer than half of the UK’s top 50 retailers currently offer a click and collect service, according to a survey by IVIS Group

The survey found that a quarter of the companies that do offer click and collect don’t extend the service to mobile customers.

Read more here.

The Wise Marketer: Retailers lag at click-and-collect services
06-06-2012

Despite its growing popularity, less than half of the UK's top retailers (including grocery, department stores, clothing, general merchandise and home improvement) offer their customers a 'click and collect' service, according to a study of the UK's top 50 multi-channel retailers by IVIS Group.

The company's first annual multi-channel benchmark study found that only 44% of the country's retailers currently allow shoppers to reserve or pay for products online and then collect them in-store later. And, while 77% of these give customers access to the service on both their web and mobile sites, the remaining 23% do so only via their main websites. carmitt This article is copyright 2012 TheWiseMarketer.com).

 

Many retailers, it seems, are currently providing an inconsistent customer experience across their in-store, online and mobile channels. When looking at how mobile devices are linking online and in-store shopping, consumers can access all 50 retailers on smartphones and tablets such as the iPad. And, while 54% of retailers do have a mobile app, more than one third (38%) still have not optimised their websites for these devices.

 

Of those with a mobile-optimised website or app, 84% have a store locator on the home page, but more than half (55%) do not yet allow customers to check in-store stock availability before going shopping.

 

Click here to continue reading 

MyCustomer: Nearly half of top retailers don't offer click-and-collect service
06-06-2012

New research has revealed less than half of the UK’s top sellers offer a click-and-collect service, providing an inconsistent multi-channel customer experience.

A new report from IVIS Group found only 44% of the UK’s top 50 retailers – spanning grocery, department stores, clothing, general merchandise and home and improvement – currently allow shoppers to reserve or pay for products online and collect in-store.

 

The research, which also looked at how mobile is linking online and in-store shopping, also found that 38% of retailers admitted they haven’t optimised their websites for mobile, whilst 54% claimed to have a mobile app.

 

Of those with a mobile optimised site or app, 84% have a store locator on the home page but over half don’t allow customers to check in-store stock availability before going shopping, said the report.

 

Click here to continue reading. 

IVIS Group's director of product and strategy shares his expertise in Internet Retailing's Cross-Channel supplement
16-07-2012

The article focuses on how retailers should reshape the way they conduct their business to fit current and future customer demands.

Internet Retailing Supplement July 2012 "Often customers who shop with you in more than one channel tend to be more loyal and spend more with you. Being able to measure that crosschannel shopping is really important. That's why having the integration between online and stores side of the business is very important." Said, Paul Bolton, director of product and strategy at IVIS Group.

Read the full supplement here.

Brandbank: Successful retailers 'think like shoppers'
06-06-2012

Retailers have been urged to "think like shoppers" in order to give their customers the best possible experience.

That advice came from Paul Bolton, director of product and corporate strategy at IVIS Group, as the company's first annual multi-channel maturity benchmark report analysed the services offered by the top 50 retailers by turnover across the grocery, department store, clothing, general merchandise and home improvement sectors. "Running a unified operation means the customer gets the best experience," Mr Bolton added. The research revealed that less than half (44%) of the top retailers offer a so-called click and collect service enabling consumers to reserve or pay online before collecting products in store. All 50 retailers are accessible to customers via smartphones or tablets such as the iPad and, while more than a third (38%) of top retailers have not yet optimised their websites for such channels, more than half (54%) now have a mobile app.

 

Download report. 

IVIS Group’s director of product and strategy shares his expertise in Internet Retailing’s Shopping culture in Thailand, China and Malaysia: how to sell in the Far East.
02-11-2012

This article focuses on how retailers can better understand the market in China, Malaysia and Thailand

Internationalisation is a big growth area for retailers. Recent research IVIS Group carried out found that almost a third (32%) of the top 50 UK retailers across five sectors are trading overseas in one or more countries, and a further 34% ship to international locations. Although offering delivery outside of the UK is a way to directly compete with local companies without having a local presence, individual shopping culture should be at the heart of a move into any new territory

IVIS Group - finalist in Retail Systems Award 2012!
24-08-2012

IVIS Group is a finalist in the Retail Systems 2012 awards. Our work with Tesco.com sees us nominated for the ‘international retailer of the year’ accolade. This entry focuses on Tesco’s first central-European online grocery launch in the Czech Republic. The retailer worked with multi-channel expert IVIS Group to get the project off the ground and create a successful framework for future international launches. Tesco has a long-standing relationship with IVIS Group in the UK, stretching back 17 years.

The launch of online shopping in these countries has enhanced the customer shopping experience by delivering more options for customers and supporting Tesco's growth in these markets.

The awards ceremony, which takes place in London on 24th October at the prestigious Lancaster London Hotel, will see the UK's biggest retailers and technology suppliers competing across 17 categories.

IVIS Group wins ‘International retailer of the year’ with Tesco.com at Retail Systems Awards 2012
06-11-2012

Multi-channel expert IVIS Group was recognised for its contribution to the grocer’s first central-European online shopping launch in the Czech Republic.

Retail Systems awards ceremony IVIS Group has won ‘International retailer of the year’ with Tesco.com at the Retail Systems Awards 2012.

 

Multi-channel expert IVIS Group was recognised for its contribution to the grocer’s first central-European online shopping launch in the Czech Republic.  

 

Tesco.com uses IVIS Group’s Sonetto technology, which provides product information management and price and promotion management capabilities that enable it to adapt to local markets. Sonetto forms a key component of Tesco.com’s e-commerce platform, and the Czech Republic launch has allowed the grocer to create a successful framework for future international rollouts.

 

“This award recognises a great example of the UK’s retail leadership in multi-channel; rolling out across central Europe in only a few months and moving next to South East Asia and China,” said Qusai Sarraf, CEO of IVIS Group. “We are very proud of our 16 year partnership with Tesco.com and delighted to take part in the company’s global expansion.”

 

Retail Systems magazine’s ‘International Retailer of the Year’ award was contested by four finalists. The ceremony, held on 24 October at the Lancaster London Hotel, celebrates innovation in the retail technology sector.

 

With many retailers looking abroad for growth and the current industry focus on internationalisation, IVIS Group has released a whitepaper offering practical how-to tips on entering new markets.

 

‘The 7-P Approach to International Multichannel Success’ is available to download for free here.

IVIS Group wins ‘International retailer of the year’ with Tesco.com at Retail Systems Awards 2012
12-11-2012

Multi-channel expert IVIS Group recognised for its contribution to the grocer’s first central-European online shopping launch in the Czech Republic.

Tesco.com uses IVIS Group’s Sonetto technology, which provides product information management and price and promotion management capabilities that enable it to adapt to local markets. Sonetto forms a key component of Tesco.com’s e-commerce platform, and the Czech Republic launch has allowed the grocer to create a successful framework for future international rollouts.

 

Click here to continue reading.

News Release: Tesco.com adds enhanced promotions functionality to online shopping experience to meet international customers' local needs
26-11-2012

Tesco.com has enhanced its promotions functionality to help central European customers get the best online deals and offers before they start their shopping.

The retailer recently opened e-commerce operations in Poland, Slovakia and the Czech Republic, and is working with multi-channel expert IVIS Group to create promotion-specific areas on each country’s website; recognising the strong offer-led culture around grocery shopping in the region.

Online promotions are linked to those instore in real-time, so customers get the same deals however they choose to shop.

IVIS Group provides Tesco.com with product information and promotions management tools needed to customise offerings in each new local market. The Sonetto Retail Suite houses a powerful price and promotion management (PPM) platform, while product information management (PIM) technology provides the right information on the right products to customers in a timely manner.

“In central Europe, customers plan their grocery shopping around promotions – offers are the first thing they look at,” said Frans Falize, International Director of Tesco.com. “We’ve created separate promotion areas that list all offers on our websites in Poland, Slovakia and the Czech Republic so it’s easier for customers to browse. These pages are hugely popular because promotions are embedded in the culture. IVIS Group’s technology and expertise is key in our international expansion and will help us continue to respond well to local requirements.”

Further online operations are due to launch in Thailand and Malaysia next year.

“Part of operating a business internationally is balancing the need to 'productise' offerings centrally to maximise efficiency with applying local knowledge and skills to ensure customer demands and expectations are met,” said Paul Bolton, Director of Product and Strategy at IVIS Group. “This means that when a retailer enters a new country, the challenge is not just about rolling out technology and solutions, but also appreciating sometimes complex cultural and legal differences.”

With internationalisation now a big focus for many retailers, IVIS Group has released a whitepaper offering practical how-to tips on entering new markets.

‘The 7-P Approach to International Multi-channel Success’ is available to download for free here.

 

About IVIS Group

IVIS Group is a multi-channel expert. It helps turn retailers into successful multi-channel operations. IVIS Group’s Sonetto® technology hosts a powerful pricing and promotions management (PPM) platform, which is unique in the marketplace and gives retailers central capability to control customer promotions across all channels – in-store, online, via mobile and catalogues. It automates business decisions and takes away the pain, time and cost associated with managing multiple promotions. The technology allows retailers to enrich the customer shopping experience by giving ‘consistency across channels’ and talks in a customer-facing language when describing products and promotions. Sonetto’s product information management (PIM) technology provides the right information on the right products to customers at the right time.

 

Founded in 1994, Tesco.com, The Carphone Warehouse and BestBuy Europe feature in the company’s stable of clients.

IVIS Group’s Breakfast Briefing huge success
28-11-2012

Tesco and IVIS Group collaborated for a great event

IVIS Breakfast Briefing Nov 2012 We are pleased to announce that the breakfast briefing was a great success. Thanks to all of those who attended, and special thanks to Tesco for holding a session at the event.

 The event was entitled "How to Achieve Success Internationally" and focussed on real life examples of how retailers approach and build their multichannel presence internationally.

 If you would like more information on our consulting services please click here.

IVIS Group in International Supermarket News
29-11-2012

ISN reported today, IVIS Group assisted Tesco.com in enhancing its promotions functionality to help central European customers get the best online deals.

Tesco.com recently opened e-commerce operations in Poland, Slovakia and the Czech Republic, and is working with multi-channel expert IVIS Group to create promotion-specific areas on each country’s website; recognising the strong offer-led culture around grocery shopping in the region.

Online promotions are linked to those instore in real-time, so customers get the same deals however they choose to shop.

IVIS Group provides Tesco.com with product information and promotions management tools needed to customise offerings in each new local market. The Sonetto® Retail Suite houses a powerful price and promotion management (PPM) platform, while product information management (PIM) technology provides the right information on the right products to customers in a timely manner.

Continue reading here.

Retail Systems: Tesco enhanced online offers
29-11-2012

Assisted by IVIS Group, Tesco.com has enhanced promotions functionality to offer its customers the best online deals

Tesco.com recently opened e-commerce operations in Poland, Slovakia and the Czech Republic, and is working with multi-channel expert IVIS Group to create promotion-specific areas on each country’s website; recognising the strong offer-led culture around grocery shopping in the region. 


Online promotions are linked to those in-store in real-time, so customers get the same deals however they choose to shop.

IVIS Group provides Tesco.com with product information and promotions management tools needed to customise offerings in each new local market. The Sonetto Retail Suite houses a powerful price and promotion management (PPM) platform, while product information management (PIM) technology provides the right information on the right products to customers in a timely manner. 

“In central Europe, customers plan their grocery shopping around promotions – offers are the first thing they look at,” said Frans Falize, international director of Tesco.com. “We’ve created separate promotion areas that list all offers on our websites in Poland, Slovakia and the Czech Republic so it’s easier for customers to browse. These pages are hugely popular because promotions are embedded in the culture. IVIS Group’s technology and expertise is key in our international expansion and will help us continue to respond well to local requirements.” 

Further online operations are due to launch in Thailand and Malaysia next year.

IVIS Group's director of product and strategy shares his expertise in Internet Retailing's merchandising supplement 2013
01-01-2013

The article focuses on how retailers should reshape the way they display their goods so they will sell in different countries

“More and more we’ll see personalisation for local markets becoming important, weather you have a separate country site or its integrated as one and you deliver different experiences for different countries” Said Paul Bolton, Director of Product and Strategy, IVIS Group.

Read full supplement here

IVIS Group's director of product and strategy shares his expertise in Internet Retailing's International and cross border supplement January 2013
01-01-2013

Looking at the specifics of customer engagement IVIS Group discuss how retailers should take their time to know customers in a new market, build reputation and deliver value

Each market has nuances in the way people shop. What’s important is to develop trust in your brand, and confidence in buying from you. Even if you keep your brand identity the same, some of the behaviours in your online experience definitely need to change.

See full supplement here

Tesco enhances local promotions for central Europe
21-01-2013

Direct Commerce discuss the implementation by IVIS Group of market and customer segment specific promotions for Tesco in their Eastern European markets

Having started selling online in Poland, Slovakia and the Czech Republic in 2012, Tesco is now working to create promotion-specific areas on each country’s website. The supermarket says an enhanced promotions functionality will help its central European customers get the best online deals before they start their shopping.

It is working with multichannel specialist Ivis Group to cater to the region’s offer-led culture and linking online promotions to those in store in real time.  “In central Europe, customers plan their grocery shopping around promotions; offers are the first thing they look at,” said Frans Falize, international director of Tesco.com. “We’ve created separate promotion areas that list all offers on our websites in Poland, Slovakia and the Czech Republic so it’s easier for customers to browse. These pages are hugely popular because promotions are embedded in the culture.”

Ivis Group provides Tesco.com with product information and promotions management tools to customise the offer in each local market. The Sonetto Retail Suite houses a price and promotion management (PPM) platform, while product information management (PIM) technology provides the right information on the right products to customers in a timely manner.

Further online operations are due to launch in Thailand and Malaysia later this year.

Tesco and B&Q to advise retailers at ‘Optimising growth in international markets’ breakfast briefing
13-02-2013

Two senior directors from Tesco and B&Q will speak at IVIS Group’s ‘Optimising growth in international markets’ breakfast briefing next week.

Steve Robinson, Customer Director at B&Q and Nigel Blunt, Head of International Business Development for Internet Retailing at Tesco, will advise retailers on multi-channel and international trading; focusing on how best to sell in new territories. 

The free event, to which all retailers are invited, takes place at the Institute of Directors (IOD) in central London next week on Tuesday 19 February from 8.30am to 12pm.

“Retailers will benefit from the wisdom of Nigel and Steve who’ve both been in the industry for many years and have an immense amount of valuable experience to impart,” said Paul Bolton, Director of Product and Strategy at IVIS Group. “They’ll be showing real examples of how retailers and brand owners optimise their multi-channel growth in and across international markets.”

Nigel Blunt was a key member of Tesco’s team as the grocer launched in markets including Eastern Europe, Korea, China, South East Asia and the US. Before Joining Tesco seven years ago, he spent four years at the Home Retail Group.

Steve Robinson was formerly CEO of Tesco Direct and M&M Direct prior to joining B&Q last year.

IVIS Group’s Paul Bolton, who will also speak at the event, previously led European eCommerce for Panasonic Consumer Electronics across 27 countries, before assuming a board level role. For the last four years at IVIS Group, Paul has been using his experience and strategic vision to help retailers achieve their multi-channel objectives globally.

Retailers attending will be invited to ask questions during a panel discussion.

  

About IVIS Group

IVIS Group is a multi-channel expert. It helps turn retailers into successful multi-channel operations. IVIS Group’s Sonetto technology hosts a powerful pricing and promotions management (PPM) platform, which is unique in the marketplace and gives retailers central capability to control customer promotions across all channels – in-store, online, via mobile and catalogues. It automates business decisions and takes away the pain, time and cost associated with managing multiple promotions. The technology allows retailers to enrich the customer shopping experience by giving ‘consistency across channels’ and talks in a customer-facing language when describing products and promotions. Sonetto’s product information management (PIM) technology provides the right information on the right products to customers at the right time.

Internet Retailing procurement guide
01-03-2017

IVIS Group feature in the Strategy: Innovation & Future Outlook section of the guide - finding the right consultants to help in the rapidly changing retail world

The Internet Retailing Procurement Guide sits on the desks of many key decision makers in omni-channel as wwe enter the planning and strategy phase for 2014 and beyond. IVIS Group feature in the Strategy: Innovation & Future Outlook section of the guide, focussing specifically on how omni-channel retailers can benefit from utilising third party consultancies and suppliers.

“Many retailers find it difficult to decide between specialist providers who can deliver specific point selections and services and those that offer many. In reality, retailers often make ‘Safe’ decisions by picking the larger supplier to cover many bases. However, specialist agencies can have a flexible and personal touch that many of their larger counterparts are lacking” Paul Bolton, Director of product and strategy, IVIS Group

 See full supplement here

IVIS Group announced as Internet Retailing 2013 Sponsor
10-05-2013

IVIS Group are a proud sponsor of Internet Retailing 2013, please join us on 16th October at our presentation or on our booth

IVIS Group are proud to be sponsoring this year’s Internet Retailing event 2013, taking place Wednesday 16th October. It’s the number one event for omni-channel executives and strategic thinkers in retail. We are sponsoring stream 3 “the Industry” - looking past expected practice to the leading edge and next steps that could be the ‘retail basics’ of future years.

Our CEO, Qusai Sarraf, will be speaking in the stream 3 auditorium at 2pm. The topic of Qusai’s slot will focus on how retail businesses can continue to drive innovation using the knowledge and experience of their teams at a time when they are facing constraints in capacity, skills and resources and the parallel push into new business models and new markets. Qusai will be joined by Steve Robinson, COO of ACHICA who will be sharing practical experience in how to drive innovation within the business.

Please visit us in the exhibtition hall at stand 31

IVIS Group invited to speak at Peking University on: "The future of Ecommerce: New Commerce Age of Multi-Channel"
11-06-2013

Qusai Sarraf, CEO of IVIS Group, has been invited by Peking University to give a lecture to their MBA candidates on 26th October 2013 at the China Centre for Economic Research, PKU

IVIS Group has been invited by Beijing International MBA of Peking University to give an extracurricular lecture. This lecture  will be held on 26th October, 2013 in Peking University. CEO of IVIS Group,  Mr. Qusai Sarraf will share his insights into Omni Channel. The focus will be looking at the multi- channel impact on sectors including retail, real estate, finance, media and telecoms.  MBA and EMBA students from foreign and Chinese companies will take part in the interactive sessions.

Since 1994 IVIS Group has been at the forefront of transforming retailers and brand-owners into market-leading, customer-centric global Omni-channel businesses. Now, IVIS Group brings 19-year expertise and experience into China universities and introduces Multi-Channel to academia and China entrepreneurs.

IVIS Group invited to speak at Yangtze Delta Region Institute of Tsinghua University on multi-channel and innovative marketing
16-07-2013

Qusai Sarraf, CEO of IVIS Group, has been invited by Yangtze Delta Region Institute of Tsinghua University to hold a one-day lecture on multi-channel and innovative marketing on 27th October at Tsinghua University, Beijing, China

IVIS Group has been invited by Yangtze Delta Region Institute of Tsinghua University to give a lecture about multi-channel and innovative marketing. This lecture will be held on 27th October, 2013 in Tsinghua University which is the most prestigious university in China. IVIS Group's CEO,  Mr. Qusai Sarraf will talk about the latest trends in retail and share his insights and experience in multi-channel retail.

Since 1994 IVIS Group has been at the forefront of transforming retailers and brand-owners into market-leading, customer-centric global Omni-channel businesses. Now, IVIS Group brings 19-year expertise and experience into China universities and introduces Multi-Channel to academia and China entrepreneurs.

IVIS Group’s CEO shares traditional retail and Ecommerce integration strategy and implementation practise in CBN weekly August 2013
05-08-2013

IVIS Group’s CEO Mr. Qusai was interviewed by Jolly Shen, reporter of China leading business media CBN weekly in Beijing on 16th July, 2013 and shares his expertise in traditional retail and Ecommerce integration strategy

In the section of strategy, Mr. Qusai shares his expertise in terms of traditional retail and Ecommerce integration strategy and stresses the key elements of implementation which enlightens Chinese readers.

China Ecommerce is booming, once regarded as scourges, inevitably retailers and brands should face the impact on corporate strategy and ways of thinking.

How can companies make the best use of multi-channel and integrate resource to achieve the goals? Brand consistency and better shopping experience would be crucial to the future retail.

IVIS Group’s CEO shares multi-channel expertise in V marketing September 2013
01-09-2013

IVIS Group’s CEO Mr. Qusai was interviewed by Ms. Liu Xiaoyun of V marketing, an established Chinese economic and marketing magazines in Beijing on 18th July, 2013 and he talked about the key transformation on the journey to multi-channel for a traditional company

Regard to China traditional companies’ transformation in ecommerce,  IVIS Group’s CEO Mr. Qusai shared his expertise in multi-channel accumulated in the past 20 years. On-line business obey the same business rules as off-line business, that is providing customers with values- convenience, rich experience and service. To face the challenges brought by complex across channel integration, a customer centricity approach should  focus on the change of people, process and technology.                                                                 

Please click here for more information.

IVIS Group’s CEO shared multi-channel expertise and experience with leading international retailers at Bnet.com.cn
09-10-2013

IVIS Group CEO, Mr. Qusai Sarraf was interviewed by Ms. Zhou Anli from Bnet.com.cn which faces to entrepreneurs and elites on 25th, September, 2013 in Beijing and he talked about key transforms and challenges toward to multi-channel.

Regard to China companies’ transformation toward multi-channel, IVIS Group’s CEO Mr. Qusai shared his expertise in multi-channel accumulated in the past 20 years. He emphasized the key challenges lies in information, price&promotion management and organization which are not fully aware in China. IVIS Group has great tracking record in matured solutions and consulting which can help retailers to achieve success in this journey.

Please click here for more information.

IVIS Group join panel at UK TI Retail Trade Mission
11-11-2013

The IVIS Group CEO, Qusai Sarraf joined British, Malaysian and other retail and fashion representatives at the UK Trade and Investment Retail and Fashion weekend.

IVIS Group were delighted to be invited by the UK Trade and Investment team to participate in the Retail and Fashion trade mission in Malaysia. This was a multi-day event which included the Great British Fashion Show and brought together representatives of the retail and fashion industries across South East Asia.

Sponsored and supported by the Malaysian Tourist Office this event focused on sharing experience and knowledge accross the industry. Qusai Sarraf, IVIS Group CEO joined representatives on stage for a panel discussion and Q&A on the current retail scene as well as discussing opportunities and incentives for growth.

Multi-Channel Innovation lecture at Peking University
28-03-2014

“BAT, O2O and 20 Years journey in Multi-Channel Innovation”

Qusai Sarraf – CEO & Founder of IVIS Group – considers the acquisition frenzy currently taking place in the Chinese Internet market. The strategies and tactics of China’s three Internet giants Baidu, Ali Baba and Tencent, each sitting comfortably in the global top ten Internet leaders, are positioned within the bigger picture of dominating the Chinese consumers’ market.

The fast pace of development in China is set to catch-up and exceed Western retail models which have been maturing over the past two decades.  However, unlike the evolution in Europe which is based on strong retail foundations, the revolution in China is using a different vehicle, Innovation!

The innovation in China is not only about the technology, but it is also about the business models and a deep understanding of the market and consumer’s trends. The evolving changes in market/consumer's trends, advent of technology and economic downturn have all contributed in creating a new paradigm forcing businesses to change their approach and embrace innovation. Organizations have to identify their competitive advantage to gain differentiation by continually pushing the standards higher and finding ways to innovate in winning market-share, delivering their offerings and defining new business models.

This lecture introduces Innovation from a Multi-Channel perspective where the focus is on the key driver of "Customer Centricity" and how this is shaping Retail business today and impacting on other sectors. Qusai will be discussing the topic from his own experience of working with some of the world’s leading retailers.  He will draw parallels between Chinese and European markets in an attempt to understand the wider picture and to provide insights and tips on incubating innovation within organisations.

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Since 1994 IVIS Group has been at the forefront of transforming retailers and brand-owners into market-leading, customer-centric global Omni-channel businesses. Now, IVIS Group brings 20-year expertise and experience into China universities and introduces Multi-Channel to academia and China entrepreneurs.

Building a fuller customer profile – article in Drapers magazine
03-05-2014

Drapers, the magazine for all the fashion business, ran an article in their May 3 issue, reflecting on the fact that, whilst retailers amass a wealth of shopper data online, they are missing a trick if they are not doing the same in-store.

Retailers should look at in-store technology to ensure all of their channels are connected and conversion is maximised.

IVIS Group commented that “the more a retailer knows about its customer, the more refined its personalisation can be” and that sophisticated metrics should be in place so the amount of communication to a customer is in line with given customer frequency preference options.

The rate of innovation in retailing due to new technologies is exciting but there is a fine line between customer service and being intrusive and so asking the customer what they want and not crossing that boundary is crucial.

Global Department Store Summit 2014 Sponsor
06-05-2014

IGDS is the largest Association for Department Stores worldwide, providing support to more than 30 leading Department Stores in the world. IGDS is a non-profit organization and the co-operation between members is based on voluntary partnership, mutual interest and mutual trust.

Widely acknowledged as the global platform for department stores, the theme for this year’s IGDS summit in Singapore is “Capturing the Retail Revolution”. 

IVIS Group Ltd CEO, Mr Qusai Sarraf, and Executive Director IVIS Group Singapore, Ms. Tahnya Butterfield-Gill, will be representing IVIS Group at this event.

IVIS Group has an international, award-winning 20-year track record transforming retailers and brand-owners into market-leading, customer-centric multi-channel businesses.

More information on the Global Department Store Summit 2014 website.

IVIS Group invited to speak at The Asia Fashion Summit 2014
14-05-2014

The Asia Fashion Summit (AFS), organised by the Textile & Fashion Federation (TaFf), is the region’s premier fashion and retail business conference where global fashion's thinkers, key players and entrepreneurs gather to discuss key issues that influence how fashion is produced, consumed and understood.

In Singapore, the fashion industry has evolved substantially in keeping with the sophisticated markets it serves. Since the ‘60s, it has transformed from being manufacturing-centred to one that emphasizes higher value-add activities, including textile and apparel retail and wholesale, and fashion design. Local fashion brands like Charles and Keith play an increasingly important role in Singapore’s economy as it transforms into a global lifestyle hub. Complementing the fashion landscape are international brands that enrich the Singapore experience, adding vibrancy to the local fashion scene.

The AFS is being held at Suntec Singapore Convention and Exhibition Centre from 15-17 May 2014.

With the theme Asia’s Business Perspective, AFS will enable industry practitioners to understand the intricacies of business opportunities in the dynamic Asian fashion market. This year’s exciting line-up includes fashion experts such as Mr Prabal Gurung, Singapore born world-renowned Fashion Designer, Mr Rick Yoo, Managing Director, Lotte Shopping Global Fashion Division and Mr Harry Markl, Regional Managing Director, Zalora.

During this event Mr Sarraf will deliver a workshop entitled “Customer Centric Fashion Retailing”. He will describe how multi-channel marketing, fuelled by customer centricity, is creating new business models whilst challenging existing ones. He will highlight how the key stakeholders in the fashion industry – brands, distributors and retailers - need to be transformed to survive in this rapidly changing world and the additional pressure points embracing a multi-channel model will create between them.

IVIS Group has an international, award-winning 20-year track record transforming retailers and brand-owners into market-leading, customer-centric multi-channel businesses.

As part of their further expansion in South East Asia, IVIS Group recently opened an office in Raffles Place, Singapore.

China’s top business university appoints IVIS Group CEO as visiting professor
11-08-2014

Peking University has appointed IVIS Group CEO Qusai Sarraf as visiting professor for their MBA students.

Sarraf, who founded IVIS Group in the UK 20 years ago and was one of the seven person team at the start of Tesco.com in 1996, will be teaching his course “Transforming into Customer-Centric Organisation”. This two-day course is part of Beijing international MBA’s (BiMBA) curriculum, which is a programme run jointly with Vlerick Business School in Belgium.

The course will cover marketing, innovation and the organisational impact involved in bringing about such transformations.

“In this course I hope to bring insights from our experience of multi-channel in mature markets such as the UK and Europe to China and highlight the innovation of Chinese companies, what they are doing really well and can in turn impart to the next generation of multi-channel practitioners throughout the world,” says Sarraf.

Beijing International MBA at Peking University was the first joint international MBA program in Beijing approved by the Chinese government in 1998.

Follow this link to see footage of his previous lecture for BiMBA

Internet Retailing – International & Cross-border Report 2014
31-07-2014

Internet Retailing’s annual report on International & Cross-border retailing featured an article entitled Connect to a Fast-Changing World, which looked at how retailers that export multichannel models to new markets, while updating them to reflect local expectations, will be well placed for future growth.

Interviewed by Chloe Rigby, IVIS Group CEO Qusai Sarraf commented that the Chinese market is changing particularly quickly. An understanding of the use of mobile is critical for anyone going to Asia, whether it’s China or South East Asia, as their use of mobile is exciting and innovative – “a bridge between the physical and digital world”. He also cautioned retailers about the appropriate use of TMall, the dominant force in Chinese retailing, as using it to sell all lines could “potentially have an impact on your brand values”.

IVIS Group presents at omni-channel retailing workshop in Singapore.
15-08-2014

As part of their series of Omni-channel Retailing workshops, SPRINGSingapore invited IVIS Group to present at their event on 3rd of September 2014.                                              

Held at SPRING offices in Solaris, Singapore, the workshop featured speakers from leading multichannel, creative, advertising and digital marketing specialists. The workshop was attended by almost 100 senior executives from leading Singaporean retailers, department stores and brands. 

IVIS Group CEO Qusai Sarraf presented “5 Practical Steps to Omnichannel” sharing 20 years’ experience of transforming into customer-centric retailing. 

SPRING (an abbreviation for the Standards, Productivity and Innovation Board) is a governmental agency dedicated to the promotion of Singapore's economic growth and productivity which aims to help enterprises grow and to build trust in Singaporean products and services.

 

IVIS Group is proud to support the forthcoming GREAT Week Malaysia 7-12 September
16-08-2014

At the workshop entitled “Using Omnichannels to build a brand in Malaysia” on Monday 8th September, Mr Qusai Sarraf, CEO of IVIS Group Ltd, will speak about the “5 practical steps to Omni-channel” and share from 20 years’ experience of transforming into customer-centric retailing.

He will also contribute to a panel discussion with representatives from Tesco, Clozette, Zalora MRA and the Bumiputera Retailers Association.

GREAT Weeks is a programme of trade missions for UK companies in the Retail, Luxury, Food & Drink and Creative Industry sectors. Organised by UK Trade & Investment, these events are held in some of the world's fastest growing markets in collaboration with industry experts.

The GREAT Weeks campaign is designed to help businesses of all sizes maximise their full potential in international markets and is attended by UK premium food and drink suppliers and established retail brands enabling them to meet local retailers and business organisations.

The retail sector in Malaysia is growing at around 5% per annum and many of the UK's household names already have a significant presence in the country.

IVIS Group has been active in Malaysia for many years, opening an office in Kuala Lumpur in 2007 to support clients in South East Asia.

More information: https://www.events.ukti.gov.uk/great-week-malaysia/

IVIS Group Participation at 13th World Business Leaders Roundtable in Xiamen
07-09-2014

IVIS Group Executive Director China Ralph Rogers was invited to speak at this event on Sunday 7th September in Xiamen, Fujian.

Jointly hosted by China-Britain Business Council (CBBC), UKTI, CIFIT and the China Council for Promotion of International Trade (CCPIT) Xiamen branch, delegates met to discuss the theme of “Business Innovation & Cross-border e-commerce”.

The event featured successful British and Chinese e-commerce companies including Jumei, ASOS and Amazon China.

The roundtable took place in front of an audience of one thousand delegates from the China International Fair for Investment & Trade and was broadcast on Phoenix TV – one of China’s biggest television networks by number of viewers. 

IVIS Group CEO interview in September-October Berita magazine
15-09-2014

Qusai Sarraf, CEO of IVIS Group, was recently interviewed for Berita, the magazine of the British Malaysian Chamber of Commerce.

Circulated to over 350 BMCC members, top CEO’s, economic decision makers and government officials, Berita BMCC has an estimated readership of 10,000 people.

The September-October edition focused on Retail Revolution – the changing world of retail.

IVIS Group has been active in Malaysia for many years, opening an office in Kuala Lumpur in 2007.

IVIS Group presents ‘7 business models of customer-centric retailing' at World Retail Congress Breakfast Briefing
24-09-2014

IVIS Group CEO Qusai Sarraf will speak at the forthcoming World Retail Congress taking place in Paris 29 September-1 October 2014.

At a breakfast briefing on Tuesday 30 September Sarraf will address the international retail business audience together with industry heavyweight Steve Robinson, CEO of ACHICA. The talk, entitled ‘Seven Up! Winning in a customer-centric world’, will discuss how to maximise revenue from each of the 7 business models of customer-centric retailing.

Now that multi-channel is ubiquitous for retail, at least in mature markets, Sarraf maintains that to thrive companies need to differentiate, innovate and propagate by extending their business models. The briefing will outline the IVIS Group approach with clients to define vision/strategy, operations/implementation and how to ensure an organisation is ready for such transformation.

Sarraf says “In the breakfast briefing we will encourage delegates to adopt customer-centricity and the open attitude required to fully benefit from each of the 7 business models. We’ll also highlight the steps to take and to avoid from the experiences we’ve had over the years.”

This is in line with the theme of World Retail Congress 2014 “Retailing in a disrupted world” as it aims to provide ideas and challenge thinking in this new era of retailing. During the course of the event, over 100 speakers will present to more than 1,500 senior retail delegates from 56 countries. 

IVIS Group quoted in Retail Week’s Multi-channel Supplement
06-10-2014

The latest issue of Retail Week magazine, the leading authority on retailing in the UK, includes extensive quotes from a recent interview with IVIS Group CEO Qusai Sarraf in its September Multi-channel supplement.

The article entitled “Building operating models for a multichannel future” looks at how some of the biggest names in UK retailing are changing the way they run their businesses and how it needs to be radical if they are going to be fit for a multi-channel future.

As Sarraf states “Retailers need to be innovative with their business models. They might have five channels with customers jumping between them so there needs to be joined-up processes between web teams and store teams. To succeed in this new world and this new vision it’s all about the team and teamwork. That’s where the multi-channel director comes in, to co-ordinate everybody”.

Working with big-name retailers in the UK and overseas including Tesco has shown the importance of “having somebody who can think in new, multi-faceted ways” continues Sarraf.

As Retail Week Supplements’ editor Laura Heywood writes, one lesson to take away from the supplement is that multi-channel has long ceased to be a buzzword or a new-fangled concept for the attention of the IT department, in the UK at least it is a fundamental concept of retail.

Retail Week covers the entire UK retail sector, including, food, fashion, home and DIY, entertainment and general merchandise as well as e-tail, multi-channel, store interiors, technology and property providing industry news, insightful analysis, comment and key data.

IVIS Group to share case study on Doing Business in Malaysia at UKTI event
06-10-2014

UKTI have invited IVIS Group CEO Qusai Sarraf to share his experience of doing business in Malaysia by presenting a case study at this conference on 7 October 2014 in London.

In partnership with The Mayor of London, the UKTI conference will enable companies to understand the opportunities available in Malaysia, looking specifically at the business environment, etiquette of doing business in Malaysia and the associated risks. UKTI has designated Malaysia as a High Growth Market and it is already the UK’s second largest export market in South East Asia after Singapore.

Sarraf recently presented at UKTI’s GREAT Week event in Malaysia where he shared insight into creating a successful omnichannel presence both domestically and internationally at a workshop for UK brands and local retailers.

He will describe lessons learned from working with clients in Malaysia including HDC (government), Astro (media), Parkson (department store) and highlighting Mydin (hypermarkets) with whom IVIS Group has a number of ongoing multi-channel projects.

IVIS Group has been active in Malaysia since 2007, opening an office in Kuala Lumpur to support clients in South East Asia.

IVIS Group CEO is key speaker at Singapore Retail Industry Conference (SRIC)
07-10-2017

IVIS Group Ltd CEO Qusai Sarraf will be speaking at the 23rd annual Singapore Retail Industry Conference (SRIC) on 16th October 2014.

Entitled “Change, Challenge, Prosper! Beyond Best Practices: Embracing New Technologies” SRIC 2014 is a two-half day event, with afternoon workshops, held in conjunction with Singapore’s National Productivity Month.

Mr Sarraf will deliver a talk on ‘5 practical steps to omnichannel’ and share from the company’s 20 years’ experience of transforming retailers into customer-centric organisations. He will also contribute to a panel discussion with retail experts and specialists including representatives from Oxford University Business School, Boston Consulting Group and Alibaba.

His workshop entitled “Customer Centric Retailing” will describe how multi-channel marketing, fuelled by customer centricity, is creating new business models whilst challenging existing ones. He will highlight how key stakeholders – brands, distributors and retailers - need to be transformed to survive in this rapidly changing world and the additional pressure points embracing a multi-channel model will create between them.

The annual Singapore Retail Association conference is an international retail event offering unparalleled levels of information, insight and networking opportunities. Whatever the size of their business, it gives retailers an insight into the industry’s future, and an opportunity to find the knowledge they need, the ideas that they want, and the solutions that they expect from industry leaders. The conference is being held at Suntec Singapore Convention and Exhibition Centre from 16-17 October 2014.

For more information please check the Singapore Retailers Association (SRA) and the Singapore Retail Industry Conference (SRIC) websites.

IVIS Group is official multichannel partner for 4th Asia e-commerce conference
16-10-2014

IVIS Group is sponsoring the forthcoming 4th Asia e-commerce conference taking place on 28th October 2014 at The Royale Chulan Hotel, Kuala Lumpur, Malaysia.

The annual conference, jointly organized by RebleX Business Group and Multimedia Development Corporation (MDeC), will bring together experts in digital marketing, ecommerce and technology. Entitled “Unleash the Power of Ecommerce Evolution in Asia” the conference will involve ecommerce business leaders and marketing experts from across the ASEAN region.

IVIS Group CEO Qusai Sarraf will present “5 Practical Steps to Omnichannel” sharing 20 years’ experience of transforming into customer-centric retailing. 

Drapers China Report – October 2014
28-10-2014

IVIS Group has been quoted in a 13-page report on China published by Drapers in their October issue. The publication highlights opportunities and challenges for retailers and brands in the Chinese market.

Drapers is the leading magazine for the UK fashion business and features the latest news, trends, catwalks and insightful viewpoints.

IVIS Group CEO Qusai Sarraf was interviewed for the Consumer Insight section by Drapers Features and Special Reports Editor James Knowles. The article demonstrated how China’s middle classes hold great spending power, but retailers must ensure they understand shoppers’ needs.

As Sarraf commented “Any type of proposition in China that doesn’t include mobile would be limiting”.

As the report concluded, expert insight can help smooth the road to China for fashion brands and retailers.

IVIS Group is well-positioned to assist such companies with their knowledge of the local market and an office in Beijing.

This article was also reproduced in the Drapers December 2014 International Special print supplement. This supplement picked the best global features which appeared in Drapers during the year for inclusion.

Retail without borders article published in The Retailer magazine
31-10-2014

Qusai Sarraf, CEO of IVIS Group, was interviewed for the October 2014 issue of The Retailer, the official journal of the Singapore Retailers Association.

In an article entitled “Retail without borders: what can Singapore, China and the UK learn from each other?” Sarraf suggests that Singapore’s late entry into ecommerce could be viewed as an advantage. Singapore has the opportunity to learn from what others have already achieved notably the retail heritage of the UK with the highest multichannel percentage of GDP in the world and China’s innovation and freedom, for example jumping straight from desktop to mobile channels.

As China’s omni-channel ambitions progress, it looks to UK retailers to see what can be changed to bring customer-centricity to the forefront of retail operations. Meanwhile the UK can learn from the more advanced social commerce activities of services such as WeChat in China to develop skills in this area.

Sarraf argues that whilst each country is succeeding in diverse ways, looking to others enables exploration of alternative shopping cultures and adoption of best practice to give a broader understanding of where customer-centric change is possible.

Published on a quarterly basis and with a circulation of 3,000, The Retailer is sent to members of The Singapore Retailers Association and has widespread readership throughout the industry in Singapore and the region.

The article follows on from Mr Sarraf’s presentation and workshop at the Singapore Retail Industry Conference, which IVIS Group sponsored.

IVIS Group has been active in South East Asia since 2007, and opened an office in Singapore early this year.

Innovation isn’t just about technology says IVIS Group CEO
04-12-2014

Qusai Sarraf, CEO of IVIS Group, was interviewed for Berita, the magazine of the British Malaysian Chamber of Commerce for their November-December issue All About Innovation.

“The need to differentiate, innovate and propagate your business is crucial to survive in today’s retail market” says Sarraf. “There’s a tendency to focus on technology when talking about innovation but people make it happen so it’s a combination of both that will ultimately decide whether new business models and initiatives work.”

“Creating good experiences is key to survival in today’s market. Clarity for the customer is vital - retailers need to work towards presenting a clear business model and an unconfused brand. People, processes and technology will all play a part in the innovation required to succeed in multi-channel retailing.”

Circulated to over 350 BMCC members, top CEO’s, economic decision makers and government officials in Malaysia, Berita BMCC has an estimated readership of 10,000 people.

Please downlaod the PDF on right hand side to read the full article.

WRC Paris Breakfast Briefing video
09-12-2014

IVIS Group CEO Qusai Sarraf and Steve Robinson, CEO of Achica were interviewed about their breakfast briefing at the World Retail Congress in Paris.

Their subject – 7-Up Extending into 7 business models - was about leveraging investment to maximise revenue. As Robinson says “When an organisation has limited resources to invest in innovation and agility, choosing the right technology can free internal resources to build revenue rather than creating everything from scratch yourself.” 


More about WRC event

Internet Retailing – Insight around the world
05-12-2014

Internet Retailing’s November issue includes an insight around the world feature with comments on the French, US, Chinese and Malaysian markets.

With regard to Malaysia, IVIS Group CEO Qusai Sarraf reflects that “e-commerce has grown slowly within the Malaysian market and research estimates that by 2016, only 1.4% of retail in the country will be online. However, this forecast probably stems from the rather outdated view that Malaysia is not ready for online retail.

In truth, the journey has just begun and has massive potential. Malaysian retailers need to embrace the opportunities afforded by integrating the online and the physical stores to enhance the customer journey.”

To read the full article, please download the PDF.

IVIS Group sponsoring Asia Retail Innovation Summit 2014
09-12-2014

IVIS Group is sponsoring the 9th Shanghai Franchise Retail Industry Summit and Asia Retail Innovation Summit 2014 which will take place on 10-11 December at the InterContinental Hotel Shanghai Pudong, China.

The event is jointly organised by the Shanghai Chain Enterprise Association with the official support of Shanghai Municipal Government and the Shanghai Municipal Commission of Commerce.

The theme of the conference is “Embracing the New Era of Omni-Channel Retailing” and delegates from leading retailers, e-commerce corporations, consulting agencies and retail suppliers will be attending.

IVIS Group CEO Qusai Sarraf will give a talk in the morning of 10 December on “Transforming into Customer-Centric retailing” explaining challenges faced by retailers and the need and way for them to establish brand values, maintain consistency, gain customer insight and align customer experience in the new multichannel world of retail.

More images of IVIS Group at the event please click here

4th Asia ecommerce conference video
10-12-2014

Interviewed recently at the 4th Asia ecommerce conference in Kuala Lumpur, Malaysia IVIS Group CEO gave some insights into ecommerce in China and SE Asia and the trends and developments in those markets. He also explained the strategic retail consultancy services IVIS Group offers to enable retailers to transform into customer-centric multichannel businesses. 

More details about the event please read here.

IVIS Group is sponsoring 10th China Retail Development Summit
17-02-2015

IVIS Group is sponsoring the forthcoming 10th China Retail Development Summit taking place on 12th-13th March 2015 at the Intercontinental Shanghai Pudong, Shanghai, China.

The conference will bring together stakeholders from the world of fashion retailing as well as solution providers to explore winning strategies in omni-channel development.

In the morning of 12th March, IVIS Group CEO Qusai Sarraf will present “How to Make O2O work in China – some Practical Steps” sharing 20 years’ experience of transforming into customer-centric retailing and understanding of how this relates to the situation in China.

According to organisers Noppen, in ten years China will become the world's largest consumer market and the world's largest online retail market with the integration of Online and Offline markets being acknowledged as the future trend in the retail industry.

Multi-channel Opportunities for Brits abroad
17-02-2015

British retailers lead the world in multi-channel retailing and Direct Commerce recently asked Qusai Sarraf, CEO of IVIS Group, to contribute an article about multi-channel opportunities and how retailers can crack the formula for providing international customers with a seamless experience.

With an emphasis on China and South East Asia, where appetite for British brands is high, Sarraf highlights the localisation and customisation needed to ensure that diverse cultural tastes, shopping behaviour and legal requirements in international markets are taken into account.

The need to differentiate, innovate and propagate your business is crucial if you want to survive in the current climate, Sarraf maintains.

Published 6 times a year, Direct Commerce magazine provides readers with the latest sector news, actionable how-to articles, advice and opinions, along with viewpoints from thought leaders and industry experts.

To read the full article follow this link or download the PDF

Silicon Dragons - Chinese tech startups in focus in THE DRUM
01-04-2015

The Drum in February showcased eight Chinese tech startups the rest of the world should be keeping an eye on as they are shaking up business models in the US and Europe.

“Over the last two years there has been massive growth from e-commerce in China. There are lots of innovations happening in the market at the moment to try and take advantage of the ubiquity of mobile and multichannel” said Qusai Sarraf, CEO of IVIS Group and Visiting Professor for the International MBA programme at Peking University, Beijing.

In a market where consumers start many of their journeys in-store rather than online, China’s ecommerce explosion is hard to ignore but multichannel will be key to success, maintains Sarraf.

Senior reporter Seb Joseph asked IVIS Group to contribute to this article as they have been active in the Chinese market since launching an office in Beijing in 2011 and work with British retailers looking to break into Asia as well as local brands.

The brands featured were Xiaomi, Gogovan, WeChat, Redmart, Meituan, Guahao, Shopline and Scandid.

The full article is available as PDF or online by clicking here.

IVIS Group is sponsoring the IGDS World Department Store Forum 2015
15-04-2015

IVIS Group is sponsoring the IGDS World Department Store Forum 2015 which is being held in Rome 22nd-24th April in collaboration GruppoCoin (Coin Department Stores, Excelsior, OVS, Iana) of Italy.

WDSF gathers together executives from leading department stores and their brands, suppliers and partners every two years. The Forum addresses the key issues of department store retailing from both visionary and strategic viewpoints.

This year’s forum will address the theme 'Strengthening Emotional Bonds With Customers'. As fast-changing customer behaviours and innovations in digital communications, supply chain and information technology systems re-shape the retail arena, future success will depend on retailers’ ability to effectively tailor their customer relationships and increase loyalty.

At WDSF 2015, around 20 seasoned retail specialists and CEOs from department stores and brands will explain how they are shaping their companies to respond to future challenges.

IGDS is the largest Association for Department Stores worldwide, providing support to more than 30 leading Department Stores in the world. IGDS is a non-profit organization and the co-operation between members is based on voluntary partnership, mutual interest and mutual trust.

IVIS Group Ltd CEO, Mr Qusai Sarraf will be representing IVIS Group at this event.

IVIS Group has an international, award-winning 20-year track record transforming retailers and brand-owners into market-leading, customer-centric omni-channel businesses.

Omnichannel retailing workshop at Singapore Productivity Centre
15-05-2015

Singapore Productivity Centre has invited IVIS Group CEO Qusai Sarraf to share from his experience of transforming companies into customer-centric omnichannel retailers as part of their series of regular workshops.                                         

Taking place at Singapore Productivity Centre on 21 May, this workshop will demonstrate how the advent of the Internet’s commercialisation, changes in consumers’ behaviour, innovation, creativity and social commerce have all come together to form a new paradigm for the retail world - the wave of the omnichannel.

In addition the session will focus on how a business transformation, fuelled by customer centricity, is achieved by creating new business models, challenging existing ones and changing the way we do business forever. It will demonstrate how retailers can drive profit through effective omni-channel strategies and focusing on the customer.

The Singapore Productivity Centre (SPC) is a one-stop competency centre endorsed by the National Productivity Council whose mission is to drive enterprise productivity for sustained growth and competitiveness. Over the next three years, SPC is expected to assist over 2,000 companies through productivity improvement projects, productivity training programmes, and conferences and workshops. 

IVIS Group CEO invited to speak at inaugural C-star Retail Conference in Shanghai
28-04-2015

IVIS Group CEO Qusai Sarraf is joining an exceptional panel of speakers at the C-star Retail Conference taking place 13-14 May 2015 in Shanghai, China. The C-star Retail Conference will take place at the Kerry Hotel Pudong, in parallel with the C-star exhibition.

C-star is a satellite event, geared to the Chinese market, of the world's leading trade fair for the retail industry EuroShop, which takes place in Dusseldorf, Germany every three years and is also organized by the Messe Dusseldorf team, featuring the same structure and expertise. One of the secrets of EuroShop's success is the excellent supporting programme and the C-star Retail Conference is set to deliver the same calibre of information. 

The conference theme is “The Future of Retail – The Future of Creating Destinations” and proceedings will be chaired by Professor Dr. Helmut Merkel, former CEO of Karstadt and former President of IGDS (International Group of Department Stores) with co-moderator Mr Wang Wei (China Strategic Advisor, Azurium of Australia, Shanghai).

Speaking about omnichannel transformation within the Retail Technology stream of the conference, Sarraf will determine practical steps to realise the commercial potential of successful customer-centric retailing and provide a framework for retailers and brands to make this transition.

IVIS Group CEO to speak at Bernstein Global eCommerce Long View Conference
02-06-2015

IVIS Group CEO Qusai Sarraf has been invited to speak at this inaugural conference, which will take place in London, UK on Friday 12 June 2015.

The annual meeting, organised by Bernstein senior analysts Jamie Merriman (European General Retail) and Bruno Monteyne (European Food Retail) will explore the evolution of the global eCommerce industry and bring together a number of companies in this sector as well as industry experts.

IVIS Group will join a panel discussion looking at the ecosystem of eCommerce and what makes it so hard for big corporates to adapt and move online and good indicators for investors.

Other speakers include representatives from Glacier Consulting, M&S, New Look, Bol, Ocado, AO, Kingfisher, TrueCapital, mySupermarket and Innovation Lab.

The CBBC Great British Brands Festival 2015
09-06-2015

IVIS Group has been invited to speak as part of the China-Britain Business Council (CBBC) Great British Brands Festival in Beijing, which focuses exclusively on selling UK products in China.

On Monday 15th June IVIS Group will be represented by Yanni Xiong from the Beijing office, who is one of our most senior people with extensive experience in e-commerce and multi-channel. She will deliver a keynote speech on The future of retailing: O2O & omni-channel. The event will take place between 2 and 4:30pm at Park Plaza near Charter Mall in Beijing.

Together with the British Chamber of Commerce in China, CBBC have brought the fast-growing Great British Brands Festival to Beijing for a third successive year, following the success of recent festivals in helping UK retailers establish themselves in the Chinese market. The festival is hosted by the Trade Development Bureau of the Ministry of Commerce and Charter Mall.   Over 40 select UK brands will sell food and drink, furniture, fashion, housewares, children’s products, high-end cars and more from 12 to 21 June 2015.

Following the success in Beijing, Chengdu and Guangzhou last year, in 2015 the festival will expand to eight venues across China.

For further information please visit http://www.cbbc.org/whatson/great-british-brands-festival/

10th China Retailers Convention & Exhibition
15-06-2015

The China General Chamber of Commerce has invited IVIS Group CEO Qusai Sarraf to speak at the 10th China Retailers Convention on 9th July 2015.

Sarraf will deliver a presentation on the topic “Creating customer-centric omni-channel retailing in China to achieve transformation for the retail industry”.

 

Taking place at Crown International Exhibition Hotel Kunshan, Suzhou, the event is supported by the China Enterprise Confederation and Kunshan People's Government.

 

In addition Sarraf will take part in the high-level 2015 China Retailing Developing Strategy Roundtable Meeting on July 8th prior to the opening ceremony for the convention. Fellow participants will be relevant government leaders, industry experts, retailers, suppliers and service providers.

IVIS Group on panel for China-Britain Business Council annual business conference
20-03-2017

IVIS Group CEO Qusai Sarraf has been invited to speak at the 4th Annual CBBC China Business Conference being held at the Queen Elizabeth II conference centre in London on 22nd March 2016.

Sarraf will be a panelist in the session entitled Reaching China's Digital Consumer - Consumption as a key pillar for growth. He will appear alongside speakers from Azoya Group, Amazon, Miniclip and Red Lantern Digital Media.

The conference comes at a particularly important time for UK-China trade relations and will draw around 500 business delegates.

Further details can be found here http://www.cbbc.org/whatson/china-business-conference-2016/

IVIS Group discuss successful transition towards omnichannel fashion retailing in China-Britain Business Focus Magazine
03-01-2016

The November issue of China-Britain Business Council (CBBC) Focus magazine, featuring coverage of China’s President Xi Jinping’s state visit to the UK, includes an industry news article by IVIS Group CEO Qusai Sarraf.

Sarraf, who lectures on the BIMBA programme at Peking University, looks at the way fashion retailing is changing in China in the light of the growing number of middle class households, increased sophistication and choice in the domestic market.

The article highlights the complexities of the Chinese market, difficulties caused by the strong B2B mentality in retail and how companies in this mobile-first country are using innovation to become successful customer-centric fashion retailers.

Focus is the magazine for members of the China-Britain Business Council and the British Chamber of Commerce in China.

IVIS Group CEO joins team for HEC EMBA programme
10-11-2015

IVIS Group CEO Qusai Sarraf has been invited to address students working towards the prestigious HEC Executive MBA in China.

Already visiting professor for the BIMBA course at National School of Development at Peking University, Sarraf is delighted to be asked to lecture on Customer-Centric Retail as part of the HEC EMBA Financial Markets Module taking place in Beijing 12-13 November 2015.

The HEC EMBA provides senior managers and executives in China with the necessary skills to take on important strategic leadership roles.

Students study part-time in Beijing, Shanghai or Hangzhou with the International Mobility option enabling them to take core courses on the main campus in France or alternatively in Qatar.

HEC Paris has partnered with key academic institutions in China and their joint expertise provides students with an outstanding educational experience. With a specific focus on leadership and strategy, the HEC EMBA is a practical and intensive programme designed to provide students with comprehensive, innovative, and applicable knowledge and skills.

HEC Paris was one of the first schools of management in Europe to receive the three most prestigious international business school accreditations (AMBA, EQUIS, AACSB) which serve as a global benchmark of quality and are a guarantee of academic coherence and excellence.

For the second year in a row, HEC Paris has been ranked as #1 MBA programme in Europe by the Economist.  It has also been ranked #1 or #2 worldwide in Executive Education by the Financial Times for the last 6 years.

Follow IVIS Group on wechat!
01-01-2018

Did you know we just launched IVIS Group WeChat account? Scan the QR code below via your WeChat app, or download the app here to follow us now!

BiMBA lectures exceed expectations
01-10-2015

IVIS Group CEO Qusai Sarraf was delighted to be back in his role as visiting professor at the National School of Development, Peking University recently (19-20 September 2015).

Lecturing to over 70 current students on the BiMBA (International MBA) programme, his 2 day course was entitled Transforming into Customer-Centric Omni-Channel Organisations. 

Follow this link to see footage of his previous lecture for BiMBA.

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